Job

Senior Technical Support - Tier 3

Company details

Resolve Systems is the most widely deployed enterprise security & IT incident response automation platform. Resolve provides actionable dashboards and process guidance for end-to-end and human-guided automations. Headquartered in Irvine, California with Operations in EMEA, Resolve Systems has Fortune 500 customers around the world.

 

The story behind
Resolve System Wins the CyberSecurity Breakthrough Award for 2017!
The Cyber Security Breakthrough AWARD recognizes the top companies, products, innovation and people in the cybersecurity industry today. Resolve System won the award for Overall Incident Response Solution of the Year. Their enterprise-wide incident response platform is based on years of innovation helping customers to improve incident response for Security, IT, Network operations.

Senior Technical Support - Tier 3

Description

Proven to scale and support the largest and most complex enterprise environments, Resolve Systems is the global leader in delivering incident response and resolution, fully focused on orchestration, automation and incident resolution to help customers address all aspects of the incident response lifecycle. Resolve Systems’ focus on human-guided, end-to-end automations makes it the only solution flexible enough to address the full spectrum of use cases whether it be for IT, network or security operations.

Duties and Responsibilities

 

  • Technical responsibility to support complex product issues
  • Isolate and identify root cause of escalated Level 3 customer issues
  • Able to access unfamiliar code, triage and / or work with developer to implement solution
  • Good understanding of multi-threading and concurrency related problems
  • Awareness and ability to associate customer issues to development related changes and limitations

Requirements

 

  • A broad technical curiosity with proven technical understanding and problem solving
  • Experience with Windows, Solaris or Linux 
  • Technical background in Java Development, JavaScript and SQL database development 
  • Familiarity with JMS / AMQP messaging services
  • Previous experience SOAP, REST
  • Experience with Ant build system
  • Previous experience with Groovy scripting language is also a plus.
  • Ability to multitask in a very fast-paced environment.
  • The ability to communicate clearly and positively through written and spoken English

Employment Conditions

 

  • Unlimited paid leave
  • Work-from home
  • Standard working hours
  • 13th salary
  • Multicultural atmosphere

Contact Information

     

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