Technical Support Specialist with Turkish and English, Букурещ / Румъния

Are you obsessed with gadgets?
Then we have the right job offer for you! 

Currently we are seeking for a Technical Support Specialist only because Multitasking Miracle Worker is not an official job title.

Our client is a global IT services company with near 90 offices in 40 countries in 35 languages. Most of their partners are in Fortune 500, including Microsoft, IBM and Adobe.

The role:
To provide customers support in terms of services / software / network / hardware or products in languages Turkish and English at advanced level. To receive requests, to analyze them and to solve them depending on the degree of priority and within an optimum time, according to the agree procedures and standards.

Main Activities:

  • Providing L1 Technical Support to solve requests on the phone, by e-mail or requests sent online; 
  • Follows the progress of all aspects: appropriate documentation and processing of the ticketing operation;
  • Working in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met;
  • Improves continuously and participates in activities aimed to improve the knowledge required for the performance under optimum conditions of the job (communication skills and technical or project-specific knowledge).

Experience and expertise:

  • Fluency in Turkish and good command in English; 
  • Problem solving ability
  • Have knowledge/experience of supporting Windows and MS Office products or excellent technical background;
  • Be a person who has strong analytical, technical, problem solving and organizational skills.

The company offers: 

  • Work in a fast growing global technology company;
  • Freedom to fully bring in your individual strengths and skills;
  • Satisfactory remuneration package;
  • Еxcellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time;
  • Food vouchers, additional health insurance.

Easy Consult has stood for quality and innovation on the Bulgarian Human Resources Solutions market with uncompromised recognition since 2004. Throughout the years, we have accumulated thorough understanding for a wide range of businesses - from Retail and E-commerce through Production, Services or Transportation and Logistics. Always alert to external environment, Easy Consult has ensured a full functional expertise and successfully built up an IT Recruitment team of skilled and technically aware professionals in addition to its Non-IT Recruitment business line.

For more information contact your Recruiter - Ivanina Ivanova; e-mail: ivaniva.ivanova@easyconsultbg.com.

All applications will be treated in strict confidentiality. Only shortlisted candidates will be invited to an interview.
Easy Consult Company LTD - Recruitment Agency (license № 2046 from 31.05.2016).

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