Technical Service Engineer with Dutch, Italian or German, Sofia

We are looking for an enthusiastic and ambitious specialist for the position of Technical Service Engineer to join in their customer support team. The ideal candidate will possess excellent language, phone, and email skills, along with an understanding in qualifying customer opportunities. 

As a Technical Service Engineer, you will answer inbound calls and e-mails from customers in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system. Part of your primary responsibilities will include: 

  • Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available;
  • Providing customer support over the phone and CRM
  • Escalate cases to relevant tier1’s
  • Making sure each phone call is documented
  • Make sure every RMA unit is returned
  • Work with regional logistic manager
  • Treat customers in a professional positive way.
  • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers;
  • Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.

Skills/Experience:

  • Call center environment- minimum 1 year
  • Cisco telephony experience- advantage
  • Education: Mechanical Engineering, Electronic, Electrical Engineering and etc.
  • Experience with solar electric products is helpful.
  • Exceptional listening and questioning skills.
  • Outstanding verbal and written communications skills.
  • Fluency in English and Dutch/German or Italian.
  • Ability to multitask in a very fast-paced environment.

SolarEdge will offer you:

  • Work in a successful and innovative environment;
  • Obtain knowledge in cutting-edge technologies;
  • Personal growth in a stable, recognized and growing company with an excellent network of partners and customers;
  • Competitive remuneration and social benefits package;
  • Intensive training phase;
  • Friendly and supportive working environment.

Interested? Then make sure to send us your CV and cover letter in English today.
For more information contact your recruiter - Ivanina Ivanova; e-mail: ivanina.ivanova@easyconsultbg.com.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017.

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